Customer Testimonials
Can & Jerry got my car in, diagnosed & out sooner than promised. It’s been running great ever since
Our salesman was great very attentive and easy to deal with fastest car buying experience ever for me
Great service department. Super nice and accommodating staff. I really appreciated Cam, my service advisor. He kept me informed and even gave me a loaner car to run errands while I waited.
Cal was awesome! He always is when we take my car in. He takes the time to listen to your concern and make suggestions based on what you need.
My rep was great to work with and explained everything so it was easy to follow
Caring, attentive, respectful.inviting. I felt well taken care of and not just next on the list
Very kind and welcoming. Wanted to fix my problem. They took it as a personal challenge to fix the issue I had, even though it was slightly insignificant. Jennifer was like a mother and said of course! Bring it here we will take care of you! She said her husband is the service manager and would be waiting for me. She did not lie. He was waiting for me the next day. That is when the 3rd person stepped in and made me feel comfortable and let me take him on a drive to reproduce the sound. Technically I was ... Read More DealerRater - May 16, 2025
Very friendly, courteous and helpful. Always provided detail information. They even cleaned my car. Grateful!
Phil and the head mechanic are always so great! Will be glad to recommend this service department to others.
The service was good and fast. I was please with the pant job. Thanks for the friendly staff.
Jennifer my service advisor was wonderful. Great customer service. Comparable to treatment at Lexus dealerships.
Hard pressed to be any better! Molly is a sweetheart, so is Jennifer! I get the red carpet whenever I come in
The staff in service department is top notch. Every time I come here, I am treated so well.
Excellent friendly service. I would purchase from this dealership again. Ask for Eddie Romines. He will treat you well.
Efficient fast and reliable Efficient with the customer service, reliable and fast. Efficient with the customer service , fast with the delivery of vehicle and reliable
Once everyone realized I could buy a car anywhere they cut to the chase and got things done. I can smell greed a mile a way. Something is better than nothing. And I believe everyone walked away happy. The personnel were all extremely likable. They got more out of me than I should have paid but in the end they gave me something too. So good experience.
Great service Great people always listen and give good advice thoroughly inspect my car and I'm happy with this dealership
Excellent service. Friendly people. Clean waiting area. Helpful and knowledgeable. Will definitely continue to use clay cooley dealership
Deceptive, details will be in our formal complaint Deceptive Deceptive Deceptive Deceptive Deceptive Deceptive Deceptive
Darold and Jenifer have been incredible to work with. Dealing with a very complicated warranty company, they both have gone above and beyond to ensure that I have been taken care of. Considering the issues I've been having with my vehicle, it has made me weary of continuing driving a Hyundai. If I were to choose another Hyundai vehicle in the future it would only be because of the care Darold and Jenifer provide their customers. They are honest, client-focused employees and Clay Cooley is lucky to have them.
My experience has always been great at Clay Cooley. They are excellent to take your care to for service or buy your car.
The experience was great. They were helpful and accompanied and also communicated well on the status of my vehicle.
I had a very good experience. The salesman and finance department were friendly and professional.
Great customer service! Jorge was the perfect salesman. He knew right away what we were looking for. He was a joy to work with as we finalized the purchase of our new car.
Fast and best service thank you so much Car was ready in less than two hours
All the staff including Quincy were very helpful. The service (pain job) took longer than I expected but the rental car provided made that a non issue. Costs on proposed maintenance was very high
Enjoy my service and service advisor and he understands how to work with me with any problems I might have with my vehicle.
The problem to my vehicle was taken care of in a quick time frame....considering a part had to be ordered and arrived the next day. The dealership provided me with a loaner car until my car was fixed. I found the whole experience very professional and friendly! Thank you!!
The dealership is always great when I bring my car in for service. They are friendly and provide me with the best options to take care of my vehicle.
Cam was my service adviser by default. His co-workers were all late because of traffic. He was awesome!! He answered phone calls patiently and politely. He took care of all the customers in line for service. Again with full attention. He went over and beyond in a challenging situation. He understood the goal of my repair and handled it as if he was an old friend.
No problems, completed in a timely manner as promised. All all employees polite and friendly.
They go beyond the call of duty for their customers. Fantastic customer Service. They are the best around!
Dealership was fine received great service. Just don't like the Rockwall location cause of traffic.
Convenient, quick, and incredibly friendly. Being greeted by Jenifer when I pull in is always a delight! She definitely makes my experience much great any time I'm there for service.
Everything was fine...I do not like doing these every time I come in No thanks
It was okay. I did wait longer than I expected to. They took care of me and my car.
I could not have asked for a friendlier or more respectful response to my situation. Jennifer assured me that everything would be handled in a timely manner and welcomed me to the waiting area and showed me where I could watch while my vehicle was worked on. Laura made the ride home and back to the dealership pleasant and safe. Darold made sure that I was not left stranded while my vehicle received the repairs it needed. I absolutely will be back for maintenance.
Great communication I don't wanna Ugh fine! Great customer service And clean environment Very expensive
The people in service have been very friendly but I have had to fight for some repairs to a car that is NEW. As an employee of Wylie ISD and part of the 'family', I feel like I shouldn't have to fight for or prove that a repair is needed. Or be told that that's not normally covered but will do it for you. After watching my husband have an easy time with any minor thing with Tesla even after the warranty was up, my expectation for customer service is really high
I highly recommend this dealership! They are all about making your experience the best it can be! Their customer service is the best I have ever experienced. You owe it to yourself to visit them with all your automotive needs!
Was very good and excellent service from Mr. Darold Darold is always good and listen to us and solves the problem
She was very informative and kept me updated at all times. I will most definitely be coming back to see her with any of our vehicles.
It was great fast, even got me a loaner car and was back in my car the next day
Quick service, will bring car back, Quincy was friendly and helpful. No appointment was necessary and it’s open on Saturday which is great
Thorough, timely, helpful and very kind! Everyone at this dealership is very attentive and caring.
My experience with the dealership was great, easy, and quick My experience with the dealership was great, easy, and quick. I got there, got immediate assistance, left to run errands, and they were done with my car within 2 hours and were great at communicating when my car was ready.
Jennifer was great! Kept me informed as to what was going on. Service personnel was efficient.
Everyone was so helpful. My car needed an alignment, but no one told me my strut was bent.
Everyone is so nice and very helpful. Make buying a car easy, even the paperwork
Crew does what it says. Impressive. One hour to change the malfunctioning part. Phillip polite and professional. At the dealership neutral language facilitating communication. Text messages useful for tracking. Verifying part twxt language had some political but may be there for customer base.
Crew does what it says. Impressive. One hour to change the malfunctioning part. Phillip polite and professional. At the dealership neutral language facilitating communication. Text messages useful for tracking. Verifying part twxt language had some political but may be there for customer base.
Perfect! The service was fast and effective with a lot of cordiality and attention. Thank you!
Great place and helped me right away was done quickly and efficiently highly recommend 5 stars
Great services fast working went in for an oil change took no time very satisfied so far
Excellent service and followup. Jennifer and her husband were great in helping me when I went in for service.
Everyone made you feel comfortable and excited to be driving my new Santa Cruz.... love it
The dealership is highly organized and stayed in tough with us throughout the service being done on our car.
I answered your question in first message. This message is getting annoying. Don't send any more questionaires.
Very easy to work with. Very personable as well. I will continue to do my service there.
Jennifer was an excellent service writer. Fast service and very good work by the mechanic.
My engine died a couple of weeks ago and I am very grateful that Clay Cooley Hyundai employees were able to replace a new engine to my Tucson for free. It’s a blessing how Phillip Barth and Dan advocated for my engine to be replaced with no charge. I am very grateful for their service
Easy check in and no problem with the service l needed to have done. Wait time was satisfactory
Philip has been'my' service advisor for 10 years now. He's always friendly, professional, honest. I treasure his advice.
The man that checked me in was filling in for someone else (very nice) and was a bit unclear on pricing. The price he told me was lower than what I actually paid. He told me he would give me a $25 dollar discount but on my bill it was only a $10 discount. He also told me that the tax was included in the amount he quoted, however I was charged a tax amount on top of price quoted. He also did not tell me about a large 'supplies charge'. So I was a bit disappointed my bill was more than ... Read More DealerRater - Apr 15, 2025
Service center is great but for some reason clay cooley cannot get Taylor’s phone number correct and keep reverting back to her mothers . Both of us have changed it multiple times but i am still getting her text messages. Please fix this.
Employees are friendly and waiting area is clean. Wait time was not as long as expected.
Quick and easy transaction. Had the car ready for me to test drive, Cameron was good to work with.
Have never experienced service Representatives at any dealership ever since I've owned a car in the last 40 years as kind and willing to help as Darrell and Jennifer! Wish everywhere was like that and everybody could experience it and that's why I tell everybody I know to take their vehicles to Hyundai Rockwall!
The service was fast and well informed on the process all the way through till the end.
Excellent service. Service personnel explained everything that needed to be done and. I was very pleased that it was all completed in a reasonable period of time.
Quincy is very helpful and friendly. I appreciate the assistance he has given me . Thank you
Five star service and professional technicians. Would reccommend them to anyone. Very, very pleased wuth theitlr servuce
They were efficient and professional. They offered me other services. The building was clean. The only problem was they didn't do their job completely and I have to go back
In and out with no issues! Great experience as usual! Philip was helpful and professional.
Cam was very easy to work with an I appreciated the fact that he didn’t try to upsell me.
Love my Hyundai dealership for my maintainable! They always find times that fit me schedule, do the work promptly, and are the nicest and friendliest people! ❤️
Great customer service and explanations Cam was great with explaining the services provided to my vehicle
Easy to schedule appointments online. Always there to meet me when I arrive. Work is done promptly when parts are available. Loaner was offered when parts were delayed.
Always courteous and friendly. Wait times are usually minimal and have never had any issues
We had an amazing experience with George and Cody. But we never met Vincent! Looks like he is the GM but he didn’t stop by to say hello.
Can and Darold listened to my concerns, found a pricey solution, and then found an even better solution. I appreciated the way they cared about me, my concerns, and needs.
The sales team and the managers did Excellent work, love my car. Will recommend to family and friends
7th Hyundai I have purchased from Clay Cooley of Rockwall and all of them have been a very enjoyable experience!
Cameron was a great salesman, very kind, patient, and was not pushy. I did not feel obligated to buy anything and did not feel pressured to get any upgrades. Very satisfied with my experience here. I will be recommending this dealership to all my friends and family.
Fantastic service this go around! Had a great experience with Quincy and Darrold…great follow through.
They scammed me into buying the car which we agreed on $24k inclusive of all taxes to $35k where all the online documents has my forged signatures where is no mention of the finance company my car is loaned for. None of their documents are clear and detailed about pricing. They didn't let me sign any physical invoice Also the sales guy physically misbehaved with me when he delivered the car to me Now I have to pay a high price of $35k
Mario, David, Derrick and Gene were the absolute best! They help me get my perfect car at a great price! So glad i came to Clay Cooley Rockwall Hyundai dealership!
The team was very attentive to my needs and got my Santa Fe in and out quick,
They were fast, attentive, easy to work with an overall provided no friction seamless service experience
Prompt service, courtesy and done on time. The staff is knowledgeable and respectful. Pleasant surprise to the car wash at the end!
Customer service was phenomenal, Quincy and the manager kept me informed the entire time and were very helpful with a loaner, 10/10 would use them again
I had a pleasant experience with Hyundai of Rockwall after having issues with a new car I purchased from another dealership. Jenifer gave me peace of mind, and kept open communication with me (even on her day off!) about status updates on my vehicle and tried to get fair prices for the repairs needed. I will be returning in the future!
Quincy was very friendly and helpful and he made sure that I was in and out of there very fast.
Friendly and knowledgeable associates made this car buying experience one of the best. Kudos to all who were involved.
Professional Courteous. Informative. Always have enjoyable experiences at Clay Cooley Rockwall Bought my last two cars here
Great customer service. Phil was very helpful in keeping me informed and up to date.
Great service , timely and service manager was very helpful and kept me informed . Very professional
Came in about a paint issue on our 7yr old sonata and could not have had nicer people help us solve our problem.
They are phenomenal! I live out in the country, no big dealerships nearby. I drove an hour and a half To CC Hyundai of Rockwall. I was very impressed with the selection of vehicles so much it took me all day to decide which one I wanted. I went with a brand new Elantra and love it! Awesome car buying experience! They were nice, helpful, and very patient! I definitely recommend this dealership!
Everyone very helpful especially Jorge . They made my buying a car easy and we were done in 2 hours. Jorge has answered several texts from me and answers my questions. Eli very nice to work with